Maintenance
and Support
Informity’s Maintenance and Support Plans provides our Avaya
customers with a full suite of services.
Informity
services the full-spectrum of Avaya® products from legacy Avaya®
Partner, Merlin Magix®, Definity systems, to the latest Avaya®
IP Office and Communication Manager. We also support all of your adjuncts,
including Avaya Messaging and CMS. INFORMITY’s expertise extends
even to providing expert consulting on upgrades, networking, call
center applications, VoIP, wireless and numerous other aspects of
your communications system.
- 24/7/365 real-time
alarm monitoring
- Custom alarm
notification
- A dedicated
Account Manager for each customer
- Complete system
audit and Maximum Uptime Analysis (MUA)
- Customized
system documentation for all of your sites
- Annual on-site
preventive maintenance
- Support of
legacy systems with no “end of life”
- Remote Moves/Adds/Changes
(optional)
- Complete parts
and labor warranty
- On-site critical
spares (optional)
- Telco troubleshooting
(optional)
Network
Monitoring
INFORMITY proactively monitors key performance metrics to ensure that
your environment is running optimally and alerts you when there is
a problem. INFORMITY also provides pre-configured, on-demand reports
and graphs of key performance metrics to help you proactively take
action and ensure maximum availability.
INFORMITY monitors hundreds of vital performance metrics, alerts you
to problems, takes any corrective actions you specify, and generates
reports and graphs that demonstrate just how well your VoIP solution,
operating system, databases, web servers, messaging, and most applications
are performing.
CONTACT
INFORMITY for more information on how we can help support
your network.
